Studio Operations Manager

Your mission is to create an outstanding workplace environment for our design studio in Munich and to make the client & employee experience extraordinary and magical.

You will support location needs with a variety of daily responsibilities requiring hospitality, superb customer service, and heightened accountability. The Studio Operations Manager is often the first point of contact for Cogniance’s clients and employees, so it is crucial that you ensure a great experience for all who visit the studio. Similar to a luxury hotel environment, you must have an eye for the details that make an experience fantastic.

The Operations Manager role is highly cross-functional; touching finance and accounting, office management and people support.

Additionally, the role demands an entrepreneurial individual with a high level of discretion, empathy, and self-motivation. We are looking for someone who is quick, enthusiastic, and has an extremely high level of organization and attention to detail. Flexibility, curiosity, and multi-tasking are key because of the ever-evolving nature and complexity of our work.

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THE ROLE

THE PERSON

Qualifications & Experience:

Must have:

1+ year of experience in a hospitality role or similar
The ability to create a positive and fun workplace
Experience using collaborative online tools, G Suite, and should be comfortable with basic accounting software
Collaborative, strong interpersonal skills and be able to build relationships in a diverse and multicultural environment
Hands-on experience with ambiguity, juggling lots of responsibilities and prioritizing accordingly
Articulate and confident communication skills and even better listening skills
Exemplary discretionary skills and demonstrate sound judgment in dealing with confidential dialogs and information
A customer service attitude and an inclination toward accountability and execution
Fluent English and German

Nice to have:

The ability to seek opportunities to help us work smarter via new/refined tools and processes
Experience organizing external events/meetings
Prior experience working with tech/design companies

RESPONSIBILITIES

Help build a great office culture by defining and implementing initiatives in collaboration with studio heads and peers
Be the primary operational liaison with corporate functions in other locations, such as Finance, Accounting, IT, HR, and Recruiting
Provide concierge-style services to our clients, guests and employees, ensuring that everyone feels welcomed and taken care of
Ensure office is well-stocked with supplies needed for the team’s work and well-being
Handle logistics of client and internal meetings with an eye for creating a unique and delightful experience
Ensure the public spaces in our office are welcoming, organized and maintain safety standards
Help design and execute special events such as summer outings and creative sharing sessions
Build relationships with a local network of vendors to ensure smooth and frictionless operations
Prepare various types of weekly and monthly financial reporting for our business. You’ll assist with much of the ongoing reporting that goes to senior leadership. Constantly revise these based on our business needs
Collaborate on special projects as needed

Cogniance is not just a place to work. It’s somewhere where you’ll grow, make friends, have fun and, not least, be part of an exciting journey to build impactful futures for people all over the globe.

You'll never be bored

Monotony kills innovation. Here, you'll work on a wide range of projects that generate real results. That's the beauty of having so many exciting clients from different industries.

You'll see the world

Working human-to-human means you actually have to see each other now and then. That's why you'll get the opportunity to visit our clients, all over the globe.

You'll be part of a family

You'll get to work with fun-loving creative innovators who can't wait to get to work. We work hard, but we also know how to celebrate our successes!

You'll change the world

We work with our clients to make sure that the concepts we create and drive to fruition will have a positive impact on their customers and their business. Join us and together, we will impact the future.

You'll be covered

People first is about giving you peace of mind, so you know you're always covered with access to the best medical treatments in your area. And you'll be rewarded with a competitive salary so you feel appreciated for your hard work.

You'll grow

Going all in requires that we give everything we have. And when that's not enough, we have to get more; more knowledge, more skills, more training. You've never seen a growth curve until you've worked with us.

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Studio Operations Manager